Implementation Consultant
On behalf of our client, I'm seeking a skilled and motivated Implementation Consultant to join their team. This role is ideal for someone with strong experience in software or SaaS implementation, excellent stakeholder management abilities, and a passion for delivering high-quality client outcomes.
Key Responsibilities
* Lead the end-to-end implementation of the client's software solution for new and existing customers.
* Configure and tailor the platform to meet client requirements and project objectives.
* Conduct system testing, troubleshoot issues, and ensure readiness for deployment.
* Serve as the primary point of contact for clients throughout the implementation process.
* Collaborate with internal teams—including engineering, product, support, and sales—to ensure seamless delivery.
* Provide clear project updates, gather and address client feedback, and manage expectations throughout the project lifecycle.
* Develop and maintain project plans, timelines, and documentation.
* Ensure all implementation milestones are completed within agreed timeframes.
* Identify, track, and mitigate risks that may impact project success.
* Deliver training sessions and onboarding workshops to support client adoption.
* Provide post-implementation support and assist clients with any follow‑up requirements.
Required Skills & Experience
* Proven experience in software or SaaS implementation, ideally within data‑driven or workflow‑based platforms.
* Demonstrated ability to manage implementation projects with multiple stakeholders.
* Working knowledge of project management processes and methodologies.
* Strong communication and interpersonal skills, with the ability to engage both technical and non‑technical stakeholders.
* Ability to understand client needs, problem‑solve effectively, and translate requirements into actionable solutions.
* Experience diagnosing and resolving technical or process‑related implementation issues.
* Excellent organizational skills, attention to detail, and ability to manage several projects simultaneously.
* Bachelor's degree in Computer Science, Information Systems, Business, or a related field (or equivalent experience).
* Experience working cross‑functionally with technical and business teams.
* Proactive, client‑focused approach with a commitment to delivering high‑quality outcomes.
* Strong time‑management skills and ability to thrive in a fast‑paced environment.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
IT Services and IT Consulting and Technology, Information and Media
Location
Cork, County Cork, Ireland
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