Overview
Quality Analyst - Compliance Operations – Permanent position. Shifts: 5 days/week, Monday-Friday 8am-5pm (subject to change), 8 working hours with an hour lunch break. Are you passionate about upholding the highest standards of quality and compliance? We are seeking a meticulous Quality Analyst to help maintain and enhance the integrity of our client's platform. In this role, you'll ensure our policies are followed across various compliance areas, from intellectual property to data privacy, specializing in one of our four compliance streams.
What we offer
Competitive Rewards: Monthly performance bonuses and employee referral program (refer a friend and earn up to €1,500)
Comprehensive Benefits: Company pension, medical insurance contributions, and wellness programs
Career Development: Stable, permanent role with regular training and opportunities to advance your career on a global or local level within TELUS Digital
Inspiring Workspace: Vibrant office with relaxation zones and game areas (table tennis, foosball table)
Transport Perks: Parking, Bike to Work scheme, and TaxSaver Leap Cards
Work-Life Balance: 20 vacation days and wellness programs
Community Impact: Be part of meaningful CSR (corporate social responsibility) projects and community initiatives
Global Exposure: 50+ benefits and services to choose from in an international environment
Overview of tasks
As a Quality Analyst, you'll specialize in one of the following compliance streams:
Contractual Operations (COPS): Ensure our client meets licensing and regulatory obligations with a focus on the music industry. Review and act on potential licensing violations by removing or blocking content, and support global regulatory efforts to balance content access with licensing limits.
Scaled Regulatory Operations (SRO): Ensure our client's compliance with local laws and regulations. Design, build, and scale operational solutions to address the ever-evolving regulatory landscape, mitigate risks associated with non-compliance, and collaborate with internal stakeholders.
Privacy Operations: Support our client's platforms by ensuring user data privacy requests (data access, deletion, and portability) are correctly implemented, tested, and aligned with global privacy regulations including GDPR, CCPA/CPRA, LGPD, and other regional requirements.
Intellectual Property Operations: Independently investigate and validate cases across copyright, trademark, counterfeit, and brand rights protection workflows. Ensure adherence to global regulations including the Digital Services Act (DSA) and Digital Millennium Copyright Act (DMCA), identify policy gaps, perform root cause analysis, and recommend improvements to policies and processes.
We are looking for someone who can
Demonstrate a keen eye for catching non-compliance and inconsistencies with strong attention to detail
Make quick, informed decisions based on guidelines and policies
Excel at managing workflows and maintaining a high level of organization
Articulate complex issues clearly and professionally with strong communication skills
Show passion for maintaining high standards of policy and legal adherence
Demonstrate C1 level English proficiency
Bring experience in a Compliance role (AML, KYC, etc.) or Policy Quality Analyst role
Utilize internal tools and external resources for verification of trademark registrations and validation of copyright claims
Provide regular feedback to QA team leads and policy experts
Collaborate with global teams to ensure consistent quality standards
Join our team and apply now! Apply today and if you're successful with your initial application, our recruitment department will be in touch within 7 days. Are you worried your profile doesn’t meet all the listed requirements? Don't hesitate to apply anyway! We wouldn't like to miss the opportunity of meeting a great candidate.
About us
Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners. TELUS Digital enables customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
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