IT & Application Support EngineerLocation: Belfast Salary: £28,000 - £32,000 Type: Full-time | Office-basedAn established software business in Belfast is seeking an IT & Application Support Engineer to join its internal IT function. This is a hands-on role supporting day-to-day IT issues and business-critical systems, ideal for someone who enjoys problem-solving and working closely with end users.The RoleYou will act as a first point of contact for IT and application-related issues, supporting users across the business. The role involves a mix of general IT support and application support, requiring strong communication skills and a structured troubleshooting approach.Key ResponsibilitiesProvide 1st line IT and application support to internal usersTroubleshoot hardware, software, and system issuesSupport internal business systems and applicationsCommunicate clearly with users, keeping them updated on progressEscalate issues where appropriate and work with wider IT teamsRun basic SQL queries to help investigate application issuesExperience & Skills RequiredMinimum 2 years' experience in a 1st Line IT Support or Application Support roleStrong customer-facing and communication skillsLogical, methodical approach to problem-solvingConfident supporting a wide range of usersBasic SQL knowledge is essentialSalary & Benefits£28,000 - £32,000 depending on experience34 days annual leave (including statutory days)Private healthcarePension scheme Working PatternMonday to Friday, 9:00am - 5:30pm1-hour lunchFully office-based in BelfastInterview ProcessTwo interview stagesShort SQL test (completed remotely, approx. 30 minutes)