Applied Scientist, Trust CX Innovations (TCI)
Alexa+ is Amazon's next-generation, AI-powered assistant.
Building on the original Alexa, it uses generative AI to deliver a more conversational, personalized, and effective experience.
The Trust CX Innovations team is looking for an Applied Scientist with a strong background in the generative AI space to build solutions that help uphold customer trust for Alexa+.
As an Applied Scientist in Trust CX innovations, you will be at the forefront of developing innovative solutions to critical challenges in AI trust and privacy.
You'll lead research in trust-preserving machine learning techniques.
We are working on revolutionizing the way Amazonians work and collaborate.
You will help us achieve new heights of productivity through the power of advanced generative AI technologies.
Key job responsibilities
Lead research initiatives in generative AI, focusing on LLMs, multimodal models, and frontier AI capabilities
Develop innovative approaches for model optimization, including prompt engineering, few-shot learning, and efficient fine-tuning
Pioneer new methods for AI safety, alignment, and responsible AI development
Design and execute sophisticated experiments to evaluate model performance and behavior
Lead the development of production-ready AI solutions that scale efficiently
Collaborate with product teams to translate research innovations into practical applications
Guide engineering teams in implementing AI models and systems at scale
Author technical papers for top-tier conferences
File patents for novel AI technologies and applications
A day in the life
You will be working with a group of talented scientists on researching algorithms and running experiments to test scientific proposals/solutions to improve our trust-preserving experiences.
This involves collaboration with partner teams including engineering, PMs, data annotators, and other scientists to discuss data quality, policy, and model development.
You work closely with partner teams across Alexa to deliver platform features that require cross-team leadership.
About the team
Trust CX Innovations is a strategic innovation team within Amazon Devices & Services that focuses on advancing AI technology while prioritizing customer trust and experience.
Our team operates at the intersection of artificial intelligence, privacy engineering and customer-centric design.
Our Mission
To pioneer trustworthy AI innovations that delight customers while setting new standards for privacy and responsible technology development.
We aim to transform how Amazon builds AI products by creating solutions that balance innovation with customer trust.
Basic Qualifications
3+ years of building models for business application experience
PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience
Experience in patents or publications at top-tier peer-reviewed conferences or journals
Experience programming in Java, C++, Python or related language
Preferred Qualifications
Experience in professional software development
Direct experience with leading generative AI models (e.g., GPT architectures, diffusion models)
Background in AI safety and alignment research
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