Radisson RED Galway is a new and exciting addition to Galway City. It is the first Radisson RED property in Ireland and a welcomed addition to the city. Just like its sister properties; Radisson BLU Royal Hotel, Dublin, Dublin Royal Convention Centre and Velvære Spa, Radisson RED Galway has its own distinct personality.
We are searching for a motivated and passionate Meetings & Events Agent to join our team at Radisson RED Galway.
Radisson RED Galway is a hotel that reflects Galway's personality; combining urban energy, modern comforts, a love for the arts and a welcome like no other. The hotel will enhance the spirit through art, music and fashion with connectivity, passion and flair. Innovation is our heartbeat.
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. Radisson's overarching brand promise is 'Every Moment Matters' with a signature 'Yes I Can' service ethos.
About The Role:
Reporting to the Director of MICE Revenue, as Meetings & Events Agent you'll provide key support within the Meetings & Events team. You'll assist in coordinating enquiries, client liaison and smooth delivery of memorable events. This is perfect for someone enthusiastic about hospitality and ready to contribute to creating standout experiences.
Energy, enthusiasm, and a dash of rebel spirit. You're not just about ticking boxes—you're about creating memorable moments.
Roles & Responsibilities:
* Help manage meeting and events enquiries for the department by phone, email and through 3rd party websites.
* Ensure all proposals are responded to in an efficient and professional manner.
* Ensure team activities are attached to every booking and are updated daily.
* Help prepare Offers & Contracts in line with the hotels M&E standards.
* Ensure all confirmed business have a signed contract and deposits are paid in line with the contract's terms.
* Ensure that you, the team or the operations team are welcoming clients to the hotel during their meeting/function.
* Follow up calls post event for feedback and in order to secure repeat business.
* Utilise guest feedback to develop services and procedures to enhance guest satisfaction.
Competencies & Skills Requirements:
* Proven experience in a meeting & events
* Strong problem-solving capabilities with the ability to adapt to changing environments
* Commitment to exceptional guest service with a passion for the hospitality and events industry
* Ability to find creative solutions, offering advice and recommendations
* Personal integrity, with the ability to work in an environment that demands excellence, time and energy
* Strong communication and listening skills, excellent speaking, reading and writing skills
* Excellent ability to work collaboratively across functions and cultures in a global environment
* Skilled with Microsoft Office software
* An open, positive and communicative personality
* Ability to handle multiple challenging priorities and assignments
What can Radisson RED Galway offer you:
* Competitive salary
* Ability to progress your career
* Meals on duty
* Employee and Friends and Family discounts available within the group (Radisson RED Galway, Radisson BLU Royal Hotel, Dublin, Velvære Spa, and Radisson Group Hotels)
Be part of the REDvolution where as our Creative you are REaDy to:
* Lend a helping hand, making sure that every job we undertake is delivered with personality and flair to the highest standards
* Be part of a team that places the guest at the heart of everything we do, creating personal and memorable moments
* Take pride in what you do, be on hand to make sure that what needs to be done is done well
* Collaborate with others, learn and grow from the experience, developing your own skills for future success
* Creatively work with others to deliver on the goals and targets that we have set ourselves
* Build meaningful and rewarding relationships whilst promoting the company culture and values
* Stay Safe, ensuring adherence and compliance to all legislation and due diligence requirements
ARE YOU?
* One to impress? Dynamic? Love people interaction with the skill to mix it up
* Innovative? Creative with a positive mindset, love a challenge where you know there is a solution
* Engaging and self-motivated?
* Genuine? Want to be yourself? We love that and won't change that, promise
At Radisson Hotel Group we believe that people are our number one asset As one of the world's largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.
What are you waiting for? Come join us and make RED the place to be
Job Type: Full-time
Benefits:
* Employee discount
Work Location: In person