Overview
Druids Glen Hotel and Golf Resort is seeking to hire a Golf Operations & Services Assistant to join our highly successful team. The hours involve day shifts and will include mid-week and weekend work. The Golf Operations & Services Assistant delivers an exceptional member and guest experience by ensuring a warm welcome, monitoring pace of play on the golf courses, and maintaining the outside service areas including golf carts, trolleys, bag drop, and practice facilities. The position requires strong communication skills, attention to detail, and a proactive, service-minded attitude.
Responsibilities
* Starter Duties: Greet members and guests warmly and professionally; provide a welcoming arrival experience by assisting with golf bags, carts, and directions; review and communicate golf course rules, policies, and etiquette; inform players of any unusual course conditions or restrictions; ensure groups tee off at their scheduled times; record transportation use (golf carts, trolleys and caddies).
* Marshal Duties: Monitor pace of play across the golf course and encourage groups to maintain proper timing; engage with players to provide guidance and recommend solutions to on-course issues; report course play updates to the golf shop staff at regular intervals; repair ball marks, fill divots, and support general course presentation; deliver messages or assistance to players when required.
* Outside Service Duties: Provide bag drop services, including greeting players, unloading bags, and staging them for play; assist members and guests with loading/unloading bags from carts, trolleys, or vehicles; prepare and stage golf carts and trolleys for daily use; clean, fuel/charge, and store carts and trolleys before and after play; maintain outside service areas in a clean, organised condition; support practice range operations, including ball collection and replenishment.
* General Duties: Provide friendly and professional customer service at all times; act as an ambassador of the golf club, promoting a positive image and experience; step in to assist in other areas of golf operations when requested by supervisors or management; follow all health, safety, and club policies.
* Skills And Attributes: Strong communication and interpersonal skills; knowledge of golf etiquette, rules, and pace-of-play standards; reliable, punctual, and willing to work flexible hours, including weekends and holidays; comfortable working outdoors in varying weather conditions.
Qualifications
* Strong communication and interpersonal skills
* Knowledge of golf etiquette, rules, and pace-of-play standards
* Reliable, punctual, and willing to work flexible hours, including weekends and holidays
* Comfortable working outdoors in varying weather conditions
Benefits
* Hotel B&B Discounts across the group
* 20% Discount on Bar & Restaurant Food in a sister property
* 20% Discount on Spa Products
* Complimentary golf at Druids Heath Course
* On-site Gym & One free Fitness Assessment
* Promotion of bike to work scheme
* Meals during shifts and free onsite tea/coffee
* Provision of employee uniforms
* Onsite Healthy Snacks
* Wellbeing initiatives
* Opportunities for Career Progression
* Employee Recognition
* Employee Referral Bonus
* Education & Training Assistance
* Access to Company Mentorship Programme
* If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more -T+C Applies
The success of any hotel comes, not with the decor and elaborate rooms, but from the friendliness and courtesy of the associates it employs. The success of Druids Glen Resort, we believe, depends on the commitment of each member of the team to practice teamwork, mutual respect, responsibility, and professionalism.
Druids Glen Hotel & Resort is an equal opportunities employer.
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