Hotel Management Leadership Opportunity
We are seeking an experienced hospitality professional to lead the front office team at a luxury hotel in Wicklow. The successful candidate will ensure seamless daily operations, deliver exceptional guest service, and maximise occupancy while leading and developing the front office team.
Key Responsibilities:
* Manage daily front desk operations, including check-ins, check-outs, billing, and guest services.
* Supervise and train reception and reservations staff, maintaining high standards of service.
* Oversee room allocation, inventory management, and reservations to optimise occupancy.
* Liaise with housekeeping, maintenance, and other departments to coordinate guest needs.
* Handle guest feedback, complaints, and special requests promptly.
* Prepare operational reports on occupancy, guest satisfaction, and departmental performance.
* Ensure compliance with company policies, procedures, and health & safety standards.
Requirements:
* 2+ years supervisory experience in a hotel front office or reservations environment.
* Excellent communication, organisational, and leadership skills.
* Strong customer focus and ability to resolve issues effectively.
* Proficiency in hotel management systems and MS Office.
* Flexible to work shifts, weekends, and holidays.
Achieve Excellence in Front Office Management
This role presents a fantastic opportunity for an ambitious and motivated individual to take on a challenging leadership position and drive business growth through exceptional customer service, efficient operations, and effective team management.