Join to apply for the Field Service Technician South role at JFC Group
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Join to apply for the Field Service Technician South role at JFC Group
Purpose of Position
The Field Service Technician will be responsible for servicing and installing the JFC Evolution Feeding Systems on farms throughout Ireland. You will be self-motivated, responsible for organising and prioritising your workload, and willing to travel nationwide. The role emphasizes quality and customer service, alongside other responsibilities, duties, and benefits associated with representing JFC and its products. Experience is desirable, but full training and support will be provided.
Key Duties and Responsibilities
* Installation and servicing of the Evolution Automatic Calf Feeding equipment.
* Ensure machine installations are completed to high standards.
* Provide excellent customer support through JFC’s on-call service with the Service Team.
* Identify and troubleshoot issues on site efficiently.
* Plan and schedule farm installations.
* Organise and manage machine servicing.
* Troubleshoot and diagnose technical issues on site and over the phone.
* Collaborate with the Technical Team and share information across the organisation.
* Build strong relationships with customers.
* Respond to customer needs and provide feedback on requirements.
* Maintain installation and service records via JFC’s CRM System.
* Manage inventory of spares and consumables in the service van.
* Adhere to all Health and Safety Rules & Procedures.
Desired Skills and Experience
* Level 6 Diploma or relevant technical/trade certification in a mechanical, electrical, or related field (desirable).
* Full, clean driving licence is essential.
* Experience in field and service work within the agricultural industry.
* Strong technical and mechanical knowledge.
* Solutions-driven problem solver.
* Attention to detail.
* Flexible with shifts and adaptable to changing schedules.
* Excellent troubleshooting skills.
* Good communication skills in English, both verbal and written, with proficient IT skills.
* Confident and commercially aware.
* Background in agriculture, preferably in the dairy sector (desired).
Disclaimer
The above statements describe the general nature of the work and level of performance expected. They are not exhaustive of all responsibilities, duties, and skills required. JFC Group is an equal opportunities employer.
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Seniority level
* Entry level
Employment type
* Full-time
Job function
* Engineering and Information Technology
Industries
* International Trade and Development
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