Would you like to work for a company that gives you:
£250, up to £**** cash incentives when referring a friend to come and join our team - T&C's apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities – "Hotel specific"
Free Car Parking – "Hotel specific"
Stays in our hotels at discounted prices
or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&C's apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment
Does the below sound like you?
Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team, and can lead from the front
Calm, efficient and the ability to work well under pressure
A passion for delivering exceptional levels of guest service
Ambitious and hard working
Calm, efficient and the ability to work well under pressure
Exceptional communication skills and excellent grooming standards
Ability to work morning, afternoon/evening, and weekends
Deliver exceptional customer experiences all the time
Is the Duty Manager role for you for you, do you have you the skill set and experience to take on this role?
Then what's stopping you?
Klarent Hospitality are recruiting for a Duty Manager
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland.
We will nurture talent and smart investment to drive superior performance and growth.
The Role:
As Duty Manager, you will work closely with guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby
A Duty Manager is responsible for managing the first impressions of our guests
Engage Guests in conversation and provide general assistance
Manage, record, and resolve promptly all guest complaints
Meet and greet VIP guests and major corporate clients upon arrival
Coordinate the services and special facilities provided to long-stay guests
Understand all credit procedures and ensure they are applied
Stay current with all hotel products, services, policies, and emergency procedures
Monitor guest satisfaction reports and implement actions to improve results
Handle, record and follow through with management issues or emergencies that arise
Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.
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