Job Description
* The ideal candidate will have experience in a cutting-edge technology environment, supporting Medical software systems across Europe.
* They should be able to use their IT skills to troubleshoot infrastructure-related issues and provide excellent customer service.
Key Responsibilities:
* Troubleshooting and resolving incidents and service requests.
* Managing incident queues and intake channels.
* Recording and documenting incident tickets.
* Monitoring omnichannel intake.
* Coordinating internally with other support groups.
Required Skills and Qualifications:
* German (B2 or higher) and English language skills.
* Strong understanding of Windows Servers 2008, 2012, 2016.
* Ability to understand application workflows.
* Basic Linux service administration skills.
* Basic MySQL/MS SQL skills.
* Time management skills.
* Customer service experience.
Benefits:
* Bonus.
* Pension.
* Healthcare.
* Life insurance.
* Company laptop and phone.
* Extensive training resources.
* Discounts.
* Bike-to-work scheme.
* On-site parking.