As a Customer Success Senior Advisor, you will play a pivotal role in ensuring customers realize maximum value from their investments.
The ideal candidate will have a minimum of 6 years of experience in customer success, technical account management, sales engineering or similar roles. They should be skilled in translating business requirements into business value and managing executive relationships.
A strong understanding of customer success best practices is also essential, as well as the ability to communicate complex information effectively.
You will be responsible for developing and maintaining strategic success plans that align with customer-defined business outcomes and ensuring high levels of customer satisfaction and adoption.
This is an excellent opportunity for someone who wants to make a real impact and drive business growth.
The ideal candidate will have a proven track record of success in customer-facing roles and be able to build strong relationships with senior executives.
We are looking for someone who is proactive, innovative and able to think outside the box.
Responsibilities
* Owning the customer relationship and actively managing stakeholder relationships at all levels.
* Developing and nurturing relationships with customers and adjusting value and adoption messaging accordingly.
* Coaching peers on strategic approaches and providing mentorship for Enterprise CSMs.
* Identifying and creating solutions to address customer needs and improve effectiveness and efficiency.
* Maintaining strategic success plans that align with customer-defined business outcomes.
* Partnering with customers to build joint plans for success and maintaining a detailed understanding of their business.
* Monitoring customer analytics and KPIs to reinforce the value of the solution.
Requirements
* Minimum of 6 years of experience in customer success, technical account management, sales engineering or similar roles.
* Strong knowledge of customer success best practices.
* Ability to translate business requirements into business value.
* Skilled in managing executive relationships.
* Proven track record of success in customer-facing roles.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.