Operations Director – Ireland (Confidential Appointment)
We are supporting a well-established, service‑led technical engineering business in Ireland to appoint an Operations Director as part of its next stage of growth. This is a confidential search for a senior operational leader who can help shape and scale the business, strengthen operational structure, and drive performance across service, maintenance, and technical operations.
This is a highly visible, hands‑on leadership role reporting directly to the Managing Director, with responsibility for national operations across Dublin and regional teams.
The Role
You will take ownership of service and technical operations across multiple sites, with a strong focus on recurring service and maintenance delivery, operational performance, and customer experience. The role also includes oversight of installation and project delivery performance. You will be responsible for building operational structure, driving KPI discipline, improving service consistency, and embedding accountability across field and office‑based teams.
Key Responsibilities
Lead national service and technical operations (Dublin and regional)
Improve operational performance, structure, and accountability
Drive KPI‑led management across service and maintenance delivery
Oversee PPM and reactive maintenance operations
Improve utilisation, workflow efficiency, and service profitability
Support escalation management and customer relationships
Oversee operational aspects of project and installation delivery
Develop and lead operational managers and field teams
Strengthen budgeting, forecasting, and cost control processes
Translate operational performance into measurable financial outcomes
About You
You will be an experienced operational leader from a hard services FM, technical services, or engineering services environment, with strong experience managing multi‑site, multi‑contract operations.
You will bring:
Proven experience leading field‑based operational teams
Strong KPI and performance management capability
Commercial awareness with budget or P&L responsibility
Experience improving service delivery and operational structure
Strong customer‑facing leadership capability
A hands‑on, visible, and accountability‑driven leadership style
Typical backgrounds may include Operations Director, Regional Operations Manager, Service Director, or Head of Technical Services within FM, M&E, or technical service organisations.
Why This Role?
This is a rare opportunity to take on a senior operational leadership position with genuine influence over the direction and growth of an established Irish technical services business.
You will work directly with the Managing Director, with autonomy to shape operations, improve performance, and build a scalable service‑led organisation.
This role will appeal to leaders seeking ownership, visibility, and impact rather than corporate structure or incremental progression.
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