Healthcare Navigator Role
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We are seeking a skilled Healthcare Navigator to join our team. As a key point of contact for our members, you will play a vital role in ensuring they receive the right care at the right time.
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Your primary responsibilities will include resolving inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. You will also show empathy and support to members during difficult healthcare situations and provide clear guidance on healthcare plans, billing, and provider options.
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You will advocate for members by coordinating with providers and insurers to remove barriers to care and work collaboratively with internal teams to ensure accurate and seamless service. To be successful in this role, you must have strong problem-solving skills, be comfortable handling phone conversations professionally and efficiently, and have excellent communication skills.
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The ideal candidate will have a high school diploma or equivalent, fluency in both English and Spanish, and a customer-focused mindset. They should also be tech-savvy, having strong administrative/technical skills and experience working with Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones.
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In addition to your technical skills, you should possess a growth-oriented attitude, being eager to learn, take on new challenges, and develop professionally within the healthcare industry.
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Key Responsibilities:
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* Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner.
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* Show empathy and support to members during difficult healthcare situations.
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* Provide clear guidance on healthcare plans, billing, and provider options.
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* Advocate for members by coordinating with providers and insurers to remove barriers to care.
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* Work collaboratively with internal teams to ensure accurate and seamless service.
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What We Offer:
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We offer a comprehensive benefits package that includes flexible wellness programs, additional leave policies, and benefits designed to support work-life balance. Our hybrid work flexibility allows you to work from home once you've completed your onboarding and received approval from your manager.
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If you're passionate about helping others and making a meaningful difference in their lives, we encourage you to apply for this exciting opportunity.