We have a fantastic new opportunity for experienced and motivated Front Office Receptionist to join our dedicated Front Office Team.
Reporting to the Front Office Manager and relevant Supervisor, you will provide a friendly and efficient service to guests upon check-in and check-out, and upsell or advise guests where appropriate. The successful candidate will be passionate and love working in a fun and fast‑paced environment.
Duties & Responsibilities
* Handle all guests' reservations via phone and email in an efficient manner according to company standards.
* Experience dealing with group bookings from enquiry to arrival.
* Proactively upsell all outlets within the hotel.
* Initiative‑taking with an ability to take ownership and see tasks through to completion, possessing strong attention to detail.
* Attend daily communication meetings to inform all teams of arrivals, revenue stats and selling rates.
What You Need
* Experience working as part of a reception team in a 3‑star or higher hotel.
* Previous experience working with Opera Cloud is an advantage.
* Good organisational and administrative skills with a high level of attention to detail.
* Highly motivated and a team player.
* High level of professional English; other languages are a plus.
* Professional smart appearance required.
* Positive outgoing attitude and willingness to go above and beyond for guest experience.
About Us
The Byrne Hotel Group is a unique collection of family‑owned hotels and guest houses in Galway, Dublin and the UK, offering Irish hospitality at its best. When you join the Byrne Hotel Group you become part of a dedicated team focused on delivering an exceptional guest experience. We are committed to providing training and support for our employees while fostering a culture of professional excellence. The group offers opportunities for skill development and career growth across the organisation. We pride ourselves on building strong teams and a supportive working environment.
Benefits
* Company events
* Staff meals
Schedule
* 8‑hour shift
* Day and PM shifts
* Weekend availability
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