French Customer Service Representative
- An exciting opportunity has become available with a well-established and highly reputable manufacturing company based in
Cavan
.
Known for its strong industry presence and commitment to employee development, this organisation offers excellent career progression opportunities and flexibility in work arrangements – including hybrid (3 days on site, if living locally) or fully remote options.
We are currently seeking a
Customer Service Representative
who is fluent in
both French and English
to join their international customer support team.
This role is key to ensuring a seamless experience for international clients by delivering high-quality transaction processing and top-tier service.
Key Responsibilities:
Act as the primary point of contact for customer transaction support across global markets
Provide timely and accurate information regarding stock availability and pricing
Process orders received via phone, email, fax, or online platforms
Ensure order accuracy and issue prompt, professional confirmations to customers
Monitor and manage SAP system delivery dates to optimise shipments and reduce costs
Identify and manage backorders or out-of-stock items, offering alternatives when possible
Collaborate with internal departments including Sales, Technical, Engineering, and Pricing to resolve queries
Escalate any potential issues or irregularities to management
Participate in team meetings and contribute to process improvement initiatives
Support a positive, collaborative team culture
Gain in-depth knowledge of internal systems and customer base (SAP, CRM tools, Office365, etc.)
Ideal Candidate:
At least
2 years' experience
in a customer service or data entry role, preferably in a fast-paced or B2B environment
Strong communication and interpersonal skills with a solution-focused mindset
Excellent attention to detail and time management abilities
Positive attitude and willingness to work collaboratively within a team
IT proficient – ideally holding an ECDL qualification or equivalent
Confident in handling customer queries across different departments
For more information on this
French Customer Service Representative
contact
Niamh Cregg
0719149732
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