Receptionist - Anantara The Marker Dublin
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This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as Receptionist.
Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate has the ability to deliver a high level of service in a confident and professional manner.
General responsibilities
* To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
* To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team
* To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
* To ensure that the ambience in departments (lights, music and temperature) are controlled.
* To be vigilant throughout the Hotel to promote security
* To have strong product knowledge of all areas of the hotel.
* To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
* To provide support where necessary in other areas of the Hotel.
* To comply with the hotel’s cash handling procedure.
People
* To attend appraisal reviews when requested by Head of Department
* To understand and comply with the hotel’s employee handbook
* To attend monthly departmental meetings/General Team Meetings, ECCM when required
* To adhere to the hotel’s grooming procedures
* To clock in and out at the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.
Fire, Health & Safety
* To comply with the hotel’s Fire and Emergency procedures.
* To comply with the Health & Safety regulations of the hotel
* To comply with the Food Hygiene regulations of the hotel.
* To ensure all accidents and incidents are investigated and reported in accordance with the hotel’s accident/incident reporting procedure.
* To support the hotel’s Environmental policy by complying with waste management and monitoring energy efficiency.
Specific Duties
* To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
* Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
* To be fully aware of any menu updates, hotel promotions, corporate promotions or special.
* To be knowledgeable and informed about the introduction of products.
* To carry out cleaning as required.
* To liaise with other departments to ensure that all guest requests are attended to efficiently.
The above list is not exhaustive and may be added to in the future.
References
All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:
* A corporate email and/or phone number or
* A letter in a headed paper signed by the manager / HR.
We will not ask for reference details until you reach the interview stage.
* €14.25 gross per hour.
* Premium rates for Sunday work
* Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
* Excellent Room Employee Rates in over 350 Minor properties worldwide
* Unlimited access to our eLearning platform
* Increased holiday entitlement for long service employees
* Meals whilst on duty in our employee restaurant
* Employee Recognition Awards
* Employee Assistance Program - mental health and wellbeing support
* Complimentary provision and laundry of uniforms
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