Transformation Specialist
Drive change and improvement across a global organization by overseeing the development, implementation, and maintenance of various projects (e.g., job aids, procedures, training materials) for issue management. Ensure compliance with relevant policies and standards.
Main Responsibilities:
* Collaborate with Issue Managers, Issue Identifiers, and partners to guarantee consistency in policy implementation, standardization, process execution, and best practices for issue management and resolution.
* Identify and escalate complex challenges, articulate actionable plans, and demonstrate exceptional organizational skills and attention to detail.
* Support the transformation and change across a global organization, particularly in enhancing processes and controls supporting issue management.
Experience in risk and control assessments, issues management, and remediation within a financial services context is desired. Proficiency in Microsoft Office Suite and other business applications. Ability to think strategically and execute with precision in a fast-paced environment.
Requirements:
* Proven experience in financial services and expertise in CCO or Internal Audit related roles.
* Demonstrated willingness to drive transformation and change across a global organization.
* Bachelor's degree in business administration, management, or a related field. MBA or related advanced credentials preferred.
Join a collaborative work culture that encourages movement within the organization and offers accessible senior leaders. Take pride in working for a company committed to assisting communities we serve.
Skillset:
* Strong communication written/oral skills to communicate complex topics in a simple and concise manner.
* Desirable experience using Service Now IRM Module.
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