Desktop Support L1Location: Dublin, IrelandDuration: 12+ MonthsJob Description –We are looking for a proactive and customer-focused Desktop Support L1 Engineer to provide first-level technical assistance and hands-on support for desktop, laptop, and user-related issues. The ideal candidate should have at least 12 months of IT support experience and strong foundational knowledge of operating systems, domain environments, and end-user technologies.Key ResponsibilitiesMonitor the ticket queue and take ownership of incidents assigned to the engineer's bin.Provide hands-and-feet support for tickets that require on-site intervention.Validate ticket assignments and reassign misrouted tickets to the correct teams.Update tickets with detailed resolution steps, select the appropriate resolution category, and ensure timely closure.For critical incidents, collect and provide essential diagnostic data such as ping and trace results to the service desk.Troubleshoot and resolve operating system–related issues on desktops and laptops.Troubleshoot and resolve issues related to email clients and collaboration tools.Configure printing solutions and resolve user printing problems.Maintain compliance with endpoint-related controls and security requirements.Perform IMAC activities (Install, Move, Add, Change) for end-user devices.Install OS and office applications on client systems.Install and troubleshoot Citrix Client, AWS Client, AVD Client, VMware Client, and RDP Client.Install or remove software packages on endpoints as required.Troubleshoot basic network connectivity and VPN-related issues on endpoints.Ensure strict adherence to the customer's security policies.Apply OS updates, security patches, and required upgrades on desktops and laptops.Required Skills & QualificationsGood written and verbal communication skills in English.Basic troubleshooting skills for OS-related issues on desktops and laptops.Strong customer-centric approach and positive service mindset.Good understanding of basic business etiquette.Knowledge of the Incident Management process.Minimum 12 months of experience as a support engineer.Basic understanding of OS, Domain, Active Directory, Group Policies, and peripheral devices.Job Type: Full-timePay: €150.00-€200.00 per hourExpected hours: 8 per weekWork Location: In person