Location: Dublin 2Other locations: Anywhere in CountryDate: 26 Sept 2025At EY, we’re all in to shape your future with confidence.We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.Job Title: Business Consulting – Customer Transformation – Customer Technology, Senior ConsultantLocation: Dublin 2Available for Work Visa Sponsorship: YESBusiness Area: Business Consulting - Customer TransformationContract Type: Full-Time – PermanentThe OpportunityThis is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through digital innovation, user-centric design, and agile delivery. You’ll work on exciting projects that shape customer experiences and drive sustainable growth.Your Key ResponsibilitiesYou’ll support the full lifecycle of customer technology projects—from research and business case development to delivery and implementation.You’ll gather and prioritise requirements, facilitate workshops, and collaborate with cross-functional teams to deliver customer-centred solutions.You’ll also support CRM and omnichannel transformation projects, using data to create personalised customer experiences.Skills and Attributes for SuccessYou’re analytical, detail-oriented, and a strong communicator.You’re comfortable working with CRM platforms like Salesforce or Microsoft Dynamics and tools like Microsoft Visio or Azure.You thrive in agile environments and enjoy collaborating with diverse teams.Your focus is always on delivering value and enhancing customer experience.Ideally, You’ll Also HaveExperience with Lean, Six Sigma, and agile methodologies.Familiarity with Martech, CPQ, and emerging technologies.Experience as a Product Owner or Scrum Master is a plus.What We Look ForWe’re looking for someone who’s curious, adaptable, and purpose-driven.You bring a collaborative mindset and a passion for innovation.You’re ready to make an impact and help shape the future of customer transformation.What Working at EY OffersWe offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:Support and coaching from some of the most engaging colleagues aroundOpportunities to develop new skills and progress your careerThe freedom and flexibility to handle your role in a way that’s right for youAll our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:PensionMaternity & Paternity leaveDiscounted health insuranceBike to work SchemeWeb Doctor - Free unlimited online GP consultations for you and your familyRecognition AwardsThe purchase of additional annual leaveCash incentives for referralsHybrid WorkingFree Gym membershipTECH MBA paid by EYTravel PassWellness rooms Available in some officesEY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.When you join EY, you will be supported to ensure that you are enhancing your skills from day one.Continuous learning, where you can develop the mindset and skills to navigate whatever comes next.As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way.Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs.Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs.We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.Inclusion & DiversityWe hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.Are you ready to shape your future with confidence? Apply today.To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
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