Aftersales Performance Manager
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As Aftersales Performance Manager, you will be the driving force behind our aftersales business and performance. You will work closely with our Volvo retailer network, regularly visiting retailers, managing performance, and ensuring targets are met.
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Your core responsibilities include:
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* Service business operations commercial agenda
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* Development and implementation of Parts, Accessories & Service Offers
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* Product pricing strategy
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* Retailer bonus scheme definition, follow-up and delivery
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* Establishing working partnership with Service retailers
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* Track retailer performance based on commercial service KPI's
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* Improvement identification based on retailers' inputs during regular Field visits
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* Service retailer quality KPIs monitoring
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* Manage 3rd Party partnerships, e.g. Wurth, Easygo, Bestdrive, Outsourc etc.
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* Service Agreements and Extended Warranty strategy & pricing
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* Work with the marketing team for campaign creation & activity management
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* Digital content management
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The ideal candidate will have a positive attitude, excellent communication skills, and a process-oriented approach. You will be proactive with a commercial mindset in a changing environment.
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Skills required:
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* Advanced English communication skills
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* Proven ability to collaborate with internal and external stakeholders
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* Strong communication and presentation skills
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* Comprehensive IT skills (word, excel, PowerPoint)
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* Retailer/Dealer operations and service experience
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* A strong commercial focus with proven track record of delivering profitable business growth
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* Experience in project management techniques applied to implement actions designed to deliver performance improvement or change
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* Able to deploy analytical skills and tools to identify the underlying causes of performance issues and trends
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* Excellent negotiating skills
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* Self-motivated, excellent team working skills, resilient and enthusiastic
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We value a collaborative, diverse and inclusive working environment. Our company is known for its commitment to innovation and customer satisfaction.
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This role offers an exciting opportunity to contribute to the success of our business. We look forward to receiving your application.
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