Job Title: German Helpdesk Support Specialist
A leading organization is seeking an experienced Helpdesk Engineer to join their team in Dublin. The ideal candidate will have a proven track record of providing first-level technical support, troubleshooting user issues, and working efficiently under pressure.
Responsibilities:
• Provide 1st level technical & system support to the business
• Provide IT assistance to our 2nd and 3rd Level IT support team
• Logging support tickets and monitoring SLAs using our helpdesk management system
• Liaising with other Departments to carry out tasks, such as desk/office moves, training, and offsite user support
• Troubleshooting user issues and assisting with their queries
• Setting up PCs or Laptops for new users
• Providing Audio Visual support in the meeting room areas
• Providing Audio and Video Conferencing Support
• Providing general business application support (Document Management, Citrix, Email etc)
• Fixing hardware issues with PCs, Laptops or Printers
• Monitoring IT Environment using tools which provide real-time reporting and dashboards
Requirements:
• Minimum 6 months of proven experience on a helpdesk dealing directly with end-user queries
• Must be tech savvy with good troubleshooting skills
• Good communication skills with Fluent German language skills
• Strong ability to work well under pressure
• Excellent time management skills and ability to work efficiently
• Excellent team skills with a willingness to learn new technologies
• A degree of flexibility with regard to ad-hoc duties and working hours
Key Skills:
German Language, Helpdesk Support, IT Service Management, Technical Support