This role is responsible for managing the lounge contract, ensuring consistent operational excellence and premium service delivery.
This includes overseeing the performance of a third-party front-line team, maintaining high standards of customer experience, and ensuring all contractual obligations are met.
The role requires a strong focus on compliance, stakeholder engagement, and continuous improvement to uphold and enhance the Lounge offering, ensuring quality standards are met and exceeded on a continual basis. The Lounge Operations Manager will partner with our new Lounge Operator to embed a robust contract management regime focused on customer experience, quality food & beverage, revenue performance, and capacity optimisation.
This position require successful candidate to work shifts (aligned with operating hours of the Airport Lounges) We're an airport industry leader with operations in four continents and over 3000 employees working together to ensure we deliver the best services for all our customers globally.
We are a fast paced, energetic and diverse company.
Offering careers that range from IT, Finance, Technical, Airport Operations to frontline security and customer focused roles and many more.
Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.
Dublin Airport is Ireland's main international gateway with over 28 million passengers in 2022.
The airport is investing in a significant capital investment programme over the next few years and there will be opportunities across a wide range of positions as the airport looks to shape its future.
We are a fast paced, energetic and diverse company.
Offering careers that range from IT, Finance, Regulation and Planning, Technical, Airport Operations, Commercial and Marketing to Frontline Security and customer focused roles and many more.
Whether you are starting your career or looking for your next move, we have lots of great opportunities to choose from.