Job DescriptionJob Title: M365 AdministratorDepartment: ITReports to: IT ManagerDate: 2025Overall Purpose of Job:The M365 Administrator is responsible for the effective management, administration and support of the hospital's Microsoft 365 environment. The role ensures secure, reliable and efficient operation of Microsoft 365 services including Exchange Online, SharePoint Online, Teams and OneDrive. The post holder will provide user and license administration, manage updates, ensure compliance with security frameworks and deliver technical support. The M365 Administrator will also contribute to planning and implementation of new M365 solutions, supporting adoption and training to maximise the value of Microsoft 365 across the hospital.Key Responsibilities and Deliverables:User and License ManagementProvision and deprovision user accounts, assign licenses and manage user properties within Microsoft 365Ensure accurate and efficient user identity and access management in line with hospital policyApplication and Service AdministrationManage and maintain Exchange Online, SharePoint Online, Microsoft Teams, OneDrive and other M365 applicationsSupport configuration and administration of Microsoft Power Platform components including Power Automate and Power BISecurity and ComplianceImplement and enforce security policies including multi-factor authentication, data protection and information governance standardsMonitor compliance with hospital, national and international regulatory frameworks including GDPR, NIS2 and JCI requirementsTechnical Support and TroubleshootingRespond to support tickets and escalated issues relating to M365 servicesPerform advanced troubleshooting and ensure timely resolution to maintain service availabilityDeployment and UpdatesDeploy service updates and feature releases across the Microsoft 365 environmentPlan and implement change activities in line with IT governance and hospital policyStrategic Planning and ImplementationContribute to the hospital's M365 roadmap by identifying opportunities for improved use of Microsoft 365 servicesSupport planning and delivery of migration from legacy platforms into Microsoft 365Training and AdoptionAssist in the development of end-user training materials and deliver training sessions to improve adoption of M365 toolsPromote awareness and best practice use of collaboration and productivity solutionsSystem Health and MonitoringMonitor the health and performance of the M365 environment, ensuring continuity and service optimisationMaintain proactive monitoring and reporting mechanisms to support incident prevention and resolutionPerson SpecificationQualificationsBachelor's degree in IT, Computer Science or related disciplineMicrosoft 365 or Azure certifications (e.g. MS-100/101, Azure Administrator) required.Relevant IT support or system administration certifications an advantageExperienceProven experience in administration and support of Microsoft 365 environments including Exchange Online, SharePoint, Teams and OneDriveExperience with Azure Active Directory, identity management & role-based access controlExperience providing IT support, troubleshooting and training for enterprise usersExposure to Power Platform tools such as Power Automate and Power BI desirableJob Specific Competencies and KnowledgeStrong technical knowledge of Microsoft 365 architecture, security and administrationUnderstanding of compliance, data governance and cybersecurity principles relevant to healthcareProficiency in troubleshooting, monitoring and maintaining enterprise-level IT systemsKnowledge of ITIL principles and service management best practicePersonal CompetenciesStrong analytical and problem-solving skills with a proactive approach to issue resolutionClear and confident communication skills with ability to explain technical issues to non-technical staffCollaborative approach with ability to work effectively across IT and clinical teamsCommitment to continuous learning and keeping up to date with Microsoft 365 developmentsThis job description is intended to be an outline of the areas of responsibility and deliverables at the time of its writing. As the Hospital and the post holder develop, this job description may be subject to review in light of the changing needs of the Hospital.