We are seeking a skilled IT Helpdesk Engineer to join our team. The ideal candidate will have 1+ years of experience in an IT helpdesk, technical support, or customer service role.
Key Responsibilities:
* Provide timely, professional first-line IT support for internal staff and external clients via phone, email, or remote assistance.
* Troubleshoot and resolve hardware, software, and network issues for both employees and clients.
* Document, categorize, and prioritize support requests using the service management platform.
* Escalate unresolved technical issues to technical support teams.
* Assist in the setup, configuration, and installation of hardware and software.
* Perform routine system checks and updates to ensure system performance.
* Ensure that support tickets are addressed efficiently, with clear documentation of actions taken.
* Provide user training and guidance on IT best practices where needed.
Requirements:
* Proven experience in an IT helpdesk, technical support, or customer service role (1+ years preferred).
* Basic knowledge of operating systems (Windows, iOS) and office productivity tools.
* Familiarity with networking fundamentals and troubleshooting.
* Excellent communication and customer service skills, both verbal and written.
* Strong problem-solving skills and ability to prioritize tasks.
* Ability to work independently and as part of a team.
Desirable:
* Familiarity with Active Directory, Microsoft Office 365, or other business systems.
* Basic understanding of network configurations, VPNs, and firewalls.
Benefits:
* Competitive compensation package.
* Pension and Life Assurance.
* Professional Subscriptions.
* Corporate Discounts.
* Social Club.
* Employee Incentive Schemes.