Overview
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe. We specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.
Role
We are seeking a seasoned programme leader with deep expertise in customer lifecycle management, analytics and operational excellence. The ideal candidate should have over ten years of experience managing projects and programs, preferably in travel, retail, or e-commerce. They should be skilled at developing data-driven strategies to increase customer participation across channels and translating insights into actionable plans that optimise customer journeys and deliver measurable business impact. The role combines strategic vision with hands-on execution to shape the future state of customer experience, strengthen stakeholder alignment and ensure delivery of initiatives at scale.
Location & model
This role will operate on a hybrid model, with at least 2 days in the office per week.
Responsibilities
* Demonstrated ability to build solid relationships at all levels as a cross-functional influencer
* Experience in custom analytics: identifying issues, creating models, interpreting results, and presenting them to top management
* Experience in a multi-channel client/customer support environment (e.g., email, phone, chat, social)
* Ability to deliver quality outputs in a fast-paced environment, work through ambiguity, and meet tight deadlines
* Bachelor\'s degree in Business or related field; PM qualification preferable
* 10+ years in project/programme management, customer lifecycle management, preferably in travel, retail, or e-commerce
* Robust track record of team and operations management in marketing or lifecycle functions
* Experience managing data-driven campaigns, segmenting customers, and improving performance
* Ability to interpret performance insights and drive data-led decisions in customer initiatives
* Strong communication skills and ability to align cross-functional teams
* Experience maintaining day-to-day efficiency in lifecycle management operations
* Deep awareness of customer behaviours, lifecycle stages and participation strategies
* Analytical mapping of current touchpoints and gaps to define future state strategy with SMEs
* Establish and maintain relationships with business partners and external vendors
* Regularly assess risks and opportunities
* Collaborate with product managers/SMEs to implement features based on business requirements
* Become the subject matter expert in the Customer Experience toolset and related policies
* Trade-offs between cost, schedule and benefit to ensure production delivery meeting customer needs
* Contribute to requirements gathering and evaluation of tools/vendors for world-class support and scalability
* Coordinate with CX management and product teams on new feature rollouts
* Support knowledge of the CX toolset and data policies
What’s in it for you
* Opportunity to join a fast-growing company
* Career advancement opportunities
* Learning and development opportunities
* Flexible working environment
* Competitive salaries based on experience
Equal Opportunity Employer
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description conveys essential responsibilities and qualifications for this role, but is not an exhaustive list of tasks.
Your data and privacy
Amach will process your personal information in accordance with the EU\'s General Data Protection Regulation (GDPR). Your data will be used lawfully, fairly and transparently, collected for valid purposes, relevant, accurate, kept up to date, kept only as long as necessary and kept securely. If you have questions about your data, contact info@amach.com.
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