Overview
Here at Malwarebytes, we believe that when you’re free from threats, you’re free to thrive. It all started in 2008 with one person who needed help with a malware infection, and a community coming together to find solutions. In that moment in time a product was born for all people, with a mission to rid the world of malware. Our product has since grown and evolved, from removing malware, to protecting devices, to ever-changing prevention.
About ThreatDown
ThreatDown, the corporate business unit of Malwarebytes, is redefining cybersecurity for growing businesses with solutions that stop ransomware, malware, phishing, and AI-powered attacks. Our platform is trusted, intuitive, and built for lean IT teams that need speed without complexity. At ThreatDown, you’ll join a team driven by innovation, resilience, and a passion for empowering businesses to thrive securely. If you're ready to make a real impact in cybersecurity, we’d love to meet you.
ThreatDown is looking for
We are seeking an energetic, motivated, and articulate team player who is passionate about looking after their customers! In this role, you will be responsible for retaining and growing ThreatDown Partners in the MSP Program. The ideal candidate will have prior Account Management, Customer Success or direct sales experience working for and selling high-tech software/hardware or solutions. We\'re looking for energetic self-starters with a consultative approach. Candidates must be results-driven, committed to retaining customers and finding opportunities to grow accounts.
What You Will Do
* Own overall relationship with assigned partners, which include increasing adoption, ensuring retention, and satisfaction.
* Focusing on overall growth and expansion of accounts
* Work to identify and/or develop upsell opportunities.
* Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
* Develop, prepare, and nurture customers for advocacy.
* Work with partners to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
* Respond to and resolve inbound support issues regarding product renewal, product changes
* Advocate partners needs/issues cross-departmentally.
Skills You\'ll Need to Have
* 2 or more years’ experience (SaaS preferred) in a previous Customer Success or Account Management.
* Entrepreneurial, creative, self-driving and highly motivated
* Work closely with channel partners and directly with clients to grow and retain their business.
* Effectively forecast, create effective call plans, and maintain high activity volume, monitor and respond to competition.
* Continuously share information within the team and manager, work closely with other departments to support your customers.
* Proven ability to manage multiple projects at a time while paying strict attention to detail.
* Excellent listening, negotiation and presentation skills.
* Comprehensive medical, dental, and vision insurance coverage
* Employee Referral Bonus Program
* Wellness programs
* 401k and employer matching for (US Employees)
* An opportunity to do something great for yourself and the world!
(Benefits and Perks subject to change by country/region)
Legal Language
Applicants have rights under the Federal Employment Laws:
This is to affirm our policy of providing equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws and regulations.
Our company will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status regarding public assistance. We will ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, upgrading, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible.
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