VENDÔM – New Opportunity – Spa Operations Manager (M/F) – Ashford Castle
Vendôm is delighted to present an exceptional career opportunity for a
Spa Operations Manager
(M/F)
within the prestigious
Ashford Castle
, a renowned luxury hotel.
.We are proud to announce an exciting opportunity for a goal-oriented and dynamic Spa Operations Manager to join the leadership team at The Spa at Ashford Castle, Ireland's only Forbes Five-Star Spa.
Reporting to and working closely with the Director of Spa & Wellness, Joanna Moran, this operationally focused role is responsible for the day-to-day management of the Spa experience, with particular attention to exceptional service delivery, team performance, and service and product inventory. This is a key leadership position within one of Ireland's most prestigious luxury destinations.
The Role – Spa Operations Manager:
This is a hands-on, operations-focused role with accountability for the daily running of the Spa. Key areas of responsibility include:
* Delivering exceptional guest experiences in line with Forbes Five-Star standards.
* Managing team performance, engagement, and productivity to the highest luxury standards.
* Driving team development through structured training and coaching.
* Managing sales performance, budgets, and supporting marketing initiatives.
* Ensuring clear, effective communication across all Spa operations.
Key Responsibilities:
* Ensure every guest receives the highest levels of personalised care and attention, in line with Forbes Five-Star and Red Carnation standards.
* Conduct regular one-to-one meetings and performance appraisals with team members.
* Champion "little touches" that consistently exceed guest expectations.
* Maintain exceptional service standards through training, motivation, and operational controls.
* Ensure compliance with Red Carnation Top 12 Service Standards, employment terms, and operational procedures.
* Support recruitment by interviewing and hiring team members with the skills required to meet business needs.
* Monitor service and product inventory to support smooth daily operations.
Profil
* A dynamic and goal-driven leader with a passion for luxury wellness and guest experience.
* Proven experience in a Spa Operations, Assistant Spa Manager, or similar leadership role.
* Strong people management, coaching, and performance management skills.
* Excellent organisational and communication abilities.
* Commercial awareness with experience managing budgets, sales, or performance metrics.
* Ability to thrive in a fast-paced, luxury environment.
* Fluent written and spoken English.
* Legal eligibility to work in Ireland.
To apply
, please submit your application directly via our website: Spa Operations Manager (W/M) | Vendôm
Important note:
By applying through this position, you expressly authorize Vendôm to share your CV directly with our client.