Overview
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Job details
Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Cashel
Key Responsibilities
* Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for: opening and closing the shop; managing and guiding the shop team; cash management procedures.
* You will have the opportunity to manage on occasion which will lead to further development opportunities.
* Provide an outstanding customer experience through a helpful, friendly and knowledgeable approach.
* Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include betting terminals and in shop transactions through the EPOS System.
* Act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
* Work under pressure and remain calm while looking for ways to improve yourself and the shop.
* Maintain high shop presentation standards.
* Ensure that all procedures (safety, compliance and shop operations) are followed.
* Adhere to Social Responsibility duties.
Knowledge, Skills And Experience
Essential Skills and Experience
* Customer service focused
* Operate with trust and integrity
* Flexibility as business operates 7 days a week
* Be adaptable to shop environment
* Great attention to detail and strong numeracy skills
* An enthusiastic people person who can work on own initiative and as part of a team
* A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
* Ambitious and driven to progress within the company
* To promote the company brand and be results focused
* Excellent communication skills
* Problem solve and think creatively
* Be organised, reliable and dependable
* A proven good cash handing approach
Desirable Skills And Experience
* Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.
BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
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