Who we are
At Origina, we are on a mission to change the software world.
We are the leading global independent software maintenance vendor for IBM, HCL, and VMware that Gartner consistently recognises as a forward-thinking alternative to traditional software mega vendors.
At Origina, our values of Trust, Fairness, Relationships, and Opportunities are the pillars of our competitive strength and the foundation of our culture.
These principles reflect our beliefs about what is most important and guide us on our exciting and unwavering high-growth journey.
We believe in freedom of choice in the world of software and are a leader in the Right to Repair movement, both in the U.S and in Europe.
As strategic partners, we help our customers protect the security and stability of their software, extend its longevity and lifecycle, and enhance its performance and functionality.
At Origina, we are proud of our unique and engaging culture.
For two years running, we have been certified and recognised as a Great Place to Work for both our home office in Dublin and in our American headquarters in Plano, Texas.
We have also been named as one of Ireland's best small workplaces and best workplaces in tech.
Visit to learn more.
The Role
Origina is launching a new technical assurance offering – SteadyState - as a strategic growth lever.
This service aims to move customers from reactive support into a stable, proactive operating model.
The Interim Service Design & Management Lead will be responsible for standing up and operationalising this service, designing the customer journey, codifying processes, and ensuring scalable, repeatable delivery.
What You'll
Design and deliver a blueprint for SteadyState service delivery, including onboarding assessments, quarterly reviews, and CAB (Change Advisory Board) support.
Codify processes and outputs to ensure consistency and scalability across customer engagements.
Define roles, OLAs/SLAs, quality standards, and reporting outputs (e.g. Scorecards, Change Impact Assessments, Executive Reports).
Pilot the service with initial customers, refine based on feedback, and transition into BAU.
Establish internal service management discipline to reduce reliance on external experts (GIEs).
Collaborate with Product Champions, Operations, Security, and external experts to embed service excellence.
About you
Proven experience in service design and transition within IT services, managed services, or SaaS support.
Strong grounding in service management frameworks (e.g. ITIL), with a pragmatic and commercial mindset.
Demonstrated ability to map customer journeys and embed governance and quality standards.
Extensive background in customer operations, enterprise support services, or consulting.
Track record of delivering scalable processes and coaching internal teams to adopt them.
Experienced service management leader with a hands-on, outcome-driven approach.
Able to translate technical expertise into structured, repeatable customer-facing services.
Skilled in change management and communication - able to position CAB support and proactive assurance as value-add.
Comfortable working across mixed teams and stakeholder groups.
Not just an advisor - someone who will build the playbook and lead the first executions.
What we offer
Competitive compensation that rewards achievement
Hybrid, flexible working model
Family Health, Dental & Vision Insurance from day 1
Life insurance & Income Protection
23 days Annual Leave plus 2 company days with additional days earned based on your tenure
Generous Maternity & Paternity leave policies
6% Pension match
€200 annual wellness benefits
€1,000 professional development benefit
Flexibility of working remotely from anywhere for up to 4 weeks per year
A dedicated Volunteer Day to give back to your community and support meaningful causes
Employee Assistance Programme
An inclusive environment with regular events organised by Engagement, and Diversity Committees
Don't worry if you don't meet ALL the requirements, if you feel you would be a great fit for this role, we would love to hear from you At Origina, the most important ingredient for us is our culture fit and recognising those that want to live our high-performance values of Fairness, Trust, Relationships, and Opportunities.
Origina is an equal opportunity employer, and we're proud of our ongoing efforts to foster inclusion in the workplace.
Individuals seeking employment at Origina are considered without regard to race, colour, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Origina may collect your personal data for recruiting, global organisation planning, and related purposes.
Origina's Candidate Privacy Notice explains what personal information Origina may process, where Origina may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Origina's use of your personal information.