Technical Support Role for German Speakers
This opportunity involves providing high-quality technical assistance to clients via phone and email.
Responsibilities
* Respond to customer inquiries in a professional manner.
* Identify and resolve issues across the product range.
* Maintain accurate records of customer interactions.
* Communicate investigation outcomes to customers.
* Manage and prioritize tasks to ensure timely responses.
* Meet performance targets for customer satisfaction.
* Develop process improvements to enhance the customer experience.
Requirements
* A degree in any field (science, engineering, healthcare preferred).
* Call center or administrative experience accepted.
* Fluent in German and English.
* Desirable: minimum 1 year of experience in a medical/clinical environment or customer-facing support role.
Benefits
* Competitive salary.
* Ongoing training and development opportunities.
About This Role
This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional customer experiences. If you are a team player with a positive attitude, we encourage you to apply for this role.