Job Description
As a Technical Support Specialist, you will play a vital role in coordinating and supporting our service engineers, customers, and globally located sales teams. Your primary objective is to ensure seamless delivery of technical support services while fostering continuous improvement and business development.
The role requires close cooperation with internal and external departments to provide timely support for customers, both directly and indirectly through our network of sales companies. Key responsibilities include:
1. Planning and coordinating service and support for our full range of products and services.
2. Delivering timely support for customers, including on-site support in emergency cases.
3. Preparing and delivering technical reports on project/job completion.
4. Training clients, employees, and apprentices on-site and in-house.
5. Liaising with internal departments to eliminate faults and improve products.
6. Working with our sales department and global network of sales companies to promote and develop business opportunities.
Required Skills and Qualifications
To be successful in this role, you must possess the following skills and qualifications:
* A third-level qualification in engineering or an applicable trade.
* Working knowledge of MS Office suite of programs.
* Strong communication skills in written and spoken English.
* Experience in a similar technical support role.
* Knowledge of PLCs and Variable Speed Drives (VSD).
Benefits
We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme, and early finish on Fridays.