Overall Role Purpose
The Billing & Collections Administrator for Enet is responsible for ensuring accurate, timely, and customer-focused handling of billing-related activities.
This role manages queries relating to invoice, disputes, cancellations disputes, billing charge queries investigation, documentation requests, and supports financial operations through bank downloads and cash allocation when required.
The ideal candidate is detail-oriented, analytical, and comfortable working in a fast-paced, process-driven environment.
This is a 2-year fixed-term contract role.
Key Accountabilities
Billing & Customer Query Management
Handle and resolve invoice queries from customers, internal teams, and stakeholders.
Investigate and process billing disputes, ensuring accurate outcomes and timely communication.
Manage billing cancellations queries.
Respond to charge queries, validating billing data and request corrections where required.
Provide copy invoices, statements, and other requested billing documents promptly for corporate accounts, direct low-revenue accounts to the Online portal.
Financial Operations
Perform daily bank statement downloads from Bank of Ireland banking platforms when required.
Identify when required identification of the customer accounts.
Reconcile discrepancies between bank transactions and ledger records.
Support month-end activities related to billing, cash allocation, and reporting.
Process & Compliance
Ensure all billing activities comply with company policies and financial controls.
Maintain complete and accurate documentation of all query resolutions and adjustments.
Identify recurring issues and propose process improvements to enhance billing efficiency.
Collaborate with other Finance, Customer Service, and Sales teams to ensure seamless service.
Required Qualifications
Leaving Certificate.
1–3 years of experience in billing, accounts receivable, credit control, or a similar financial operations role.
Key Competencies
Technical
Strong understanding of invoice processes, dispute handling, and cash allocation.
Direct Debit process for SEPA cash collections.
Credit Card Processing cash collections.
Excellent attention to detail with strong numerical and analytical skills.
Proficiency in MS Excel and experience using ERP or billing systems (e.g., Business Central, Microsoft Dynamics, Oracle).
Behavioural
Strong communication skills for handling customer and internal queries professionally.
Ability to prioritise tasks, meet deadlines, and manage high-volume workloads.
Experience working in a shared services or fast-paced finance environment.
Proven customer-focused mindset with problem-solving abilities.
Ability to work independently while contributing to team goals.
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