Marlfield House is a 26-bedroom country estate renowned for its exceptional service and luxurious amenities.
Job Overview:
* Selling rooms, taking restaurant reservations, confirming bookings, and loading them onto hotel systems (iHotelligence) and online platforms
* Loading rates and packages onto online booking systems and managing e-commerce sales
* Welcoming guests, attending to their needs, reconciling cash transactions, checking in and out, and performing front office duties
* Utilizing a hotel reservation system and demonstrating proficiency in selling rooms
An outgoing personality with excellent interpersonal, sales, and organizational skills is essential for success. The successful candidate will collaborate with the front office team, be responsible for room sales, and receive comprehensive training by the front office manager on all in-house systems, reservation systems, and standard operating procedures.
Key Responsibilities:
* Sales and Marketing: Sell hotel rooms, manage reservations, and load rates and packages onto online platforms.
* Customer Service: Welcome guests, attend to their needs, and perform front office duties.
* Operations: Reconcile cash transactions, check guests in and out, and manage hotel systems.
Required Skills and Qualifications:
* Interpersonal and Communication Skills: Excellent communication and interpersonal skills are necessary to provide exceptional customer service.
* Sales and Marketing: Proven sales and marketing skills, including ability to sell hotel rooms and manage online sales.
* Organizational and Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
Benefits:
The successful candidate will enjoy a competitive salary, opportunities for career growth and development, and a dynamic work environment.