Job Title:
Scheme Operations Analyst
About the Role:
We are seeking an experienced Scheme Operations Analyst to join our team. In this role, you will be responsible for ensuring compliance with industry standards, regulations, and card scheme rules.
As a Scheme Operations Analyst, you will support the intake of card scheme changes, with a specific emphasis on acquiring and optimizing operational processes. You will collaborate closely with cross-functional teams, including Compliance, Risk, Product, Operations, and Merchant Services, to ensure compliance, maintain process efficiency, and uphold a high standard of service for our clients.
Key Responsibilities:
• Maintain compliance with card scheme and payment rules and support escalations and investigations with the schemes
• Monitor bulletin and announcements, card scheme mandates, and industry updates with a focus on how they impact acquiring operations
• Support card scheme and payment change management projects, including the implementation of changes to products, systems, and operations
• Own and execute card scheme programs and processes, including data integrity programs, service provider validations, periodic scheme reporting, and attestations
• Drive optimization projects related to process improvement, cost reduction, and authorization performance
• Support internal teams with subject matter expertise and consultancy on card scheme rules and products
• Facilitate effective communication, issue resolution, and relationship management to maintain strong partnerships
Requirements:
• 2+ years' experience in a payment institution or in a similar position related to compliance with card schemes and payment rules
• Demonstrated understanding of card payments, payment industry standards, processes, and card scheme rules
• Ability to manage multiple initiatives and prioritize tasks effectively
• Excellent written and verbal communication skills for relaying key information to technical and non-technical audiences
• Strong interpersonal skills for negotiating timelines, requirements, and deliverables with various internal and external stakeholders
• Proficiency with Microsoft Office tools