Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
We are looking for a new
Customer Service Representative
employee to be based in
Cork (Ireland).
Summary:
This office-based role will be in-charge of communicating with customers and deal with customer's inquiries.
What a typical day looks like:
* Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
* Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
* Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
* Interpret customer needs, recognize symptoms, causes and solutions.
* Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
* Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
* In charge of tracking relevant metrics and drive action items based on results KPIs.
* SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
* Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
* Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
* Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
* Business and Operations Knowledge, Invoicing Process.
* Involve in CFT, Operations and customer meetings.
The experience we're looking to add to our team:
* Typically requires third level qualification
* Experience in a Customer Service-related position highly preferred
* Requires strong oral and written English communication skills.
* Ability to support several managers, multi-task efficiently and work as a team member and also to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
* Flexible to changes in work priorities.
* Self-starter with strong organization and planning skills.
* Eligibility to work in Ireland (EU).
What you'll receive for the great work you provide:
* Pension
* Healthcare
* Employee Assistance Program
* Educational Assistance Program
* Bike to Work Scheme
Location:
Cork
Please note that our recruitment team is based in Hungary and therefore you may be called by an international number
TK43
* Site
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).