The primary function of the Personal Insurance Advisor is to deliver excellent and efficient customer service that drives increased sales and business retention.Job ResponsibilitiesProvision of a high standard of service to existing and new customers, ensuring the experience aligns with FBD’s customer care ethos.Achieving targets for new business and retention through effective selling and retention skills.Executing policy amendments efficiently to meet customer expectations.Identifying opportunities for cross-selling and generating referrals to maximize business growth across channels.Handling calls efficiently to meet call answering objectives for both customers and the organization.Collaborating with team members to achieve overall targets.Ensuring compliance with all company systems and procedures.Maintaining up-to-date knowledge of the company's product range and compliance requirements, and completing relevant industry qualifications.Performing additional duties as required by management.EducationLeaving Certificate or equivalent, or relevant third-level qualification.SkillsExcellent communication and organizational skills.Previous sales or customer service experience.Proactive, energetic, and positive attitude.Proficient in MS Office Suite (Word, Excel, PowerPoint).Strong teamwork skills.Target-driven and results-oriented.Problem-solving abilities.CompensationThis role is within Pay Band A of FBD’s Graduate Pay Band.Equal Opportunity StatementFBD is an inclusive Equal Opportunity employer that considers applicants regardless of age, gender, ethnicity, culture, religion, language, sexual orientation, ability, disability, or social circumstances.
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