Content Moderator - AFRICAN FRENCH, Dublin
Client: Cpl
Location: Dublin, Ireland
Job Category: Other
EU work permit required: Yes
Job Reference: 8bd42694eacc
Job Views: 2
Posted: 27.04.2025
Expiry Date: 11.06.2025
Job Description:
We are hiring French Content Moderators for a social media giant. The candidate should be from Africa: Congo, Senegal, Mali, Cameroon, or other French-speaking regions.
Your key responsibilities:
* Investigating and resolving reported issues, such as account support requests or potentially abusive content
* Enforcing client’s Terms of Use by monitoring reports of abuse
* Staying knowledgeable about client’s products and community standards
* Using market-specific knowledge to find scalable solutions to support our community
* Gathering and analysing data to improve user experience
* Recognising trends and escalating issues outside company policy
* Identifying workflow inefficiencies and suggesting improvements
Skills & Competences:
* Resilience to operate under pressure in a fast-paced environment
* Strong interpersonal, verbal, and written communication skills, with empathy
* Adaptability and a positive approach to challenges
* Decision-making, prioritisation, problem-solving, and teamwork skills
* Ability to meet KPIs consistently
Language Skills:
* Fluent in French (C1-C2), with in-depth cultural understanding
* English at an advanced level (C1)
Assessment available if unsure of language proficiency.
Contract:
Full-time, permanent with Covalen
Compensation & Benefits:
* Pension contribution
* 25 days annual leave
* Training and Wellness Programme
* Tax Saver and Bike-to-Work Scheme
Working hours:
Day shift: 9:00am to 5:30pm
OR
Evening shift: 6pm to 2am
No rotations; Monday to Friday, occasional weekends/bank holidays.
Location:
Dublin 18, Sandyford, Dublin South
This is an office role. Remote work is not available. Employees are classified as essential workers.
Important notes:
* Candidates must be comfortable handling sensitive content.
* Eligible to work full-time in Ireland (EU passport, Stamp 4, Stamp 1G for at least 12 months or renewable).
What we offer:
* Multicultural team environment
* Career progression opportunities
* Fixed schedule with no shift rotations
* On-site meals, private healthcare, pension
* No prior experience required; training provided
For more information, send your CV to Sohini Sakssena.
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