Customer Service Representative:
* Provide exceptional customer experiences and exceed our standards
* Be interested in sales growth and be proactive in achieving this
* Have excellent communication skills to deal with customers, colleagues, management, and the trade
* Develop product knowledge and rise to the challenge of a busy retail environment
* Be confident in dealing with operational procedures including shop opening/closing and cash handling
* Be involved in Festival and event work
Key Responsibilities:
* To provide an outstanding level of customer care
* Develop and maintain product knowledge
* Work as part of a team to achieve company goals
Requirements:
* Previous experience working in a busy retail environment
* Excellent verbal and written communication skills
* Experience working under pressure
* Ability to adapt to the requirements of the team/organisation
Competencies Required:
* Proven experience providing outstanding customer service
* Excellent communication skills
* Ability to sell across a wide range of products
Desirable Skills:
* Previous experience working in a bookshop
Skills for Success:
* Bookselling
* Book knowledge
* Sales
* Customer Service