About Allianz
We are proud to be one of the world's most trusted insurance companies, with a workforce as diverse as the world itself. As the trusted insurance partner to over 700,000 customers across Ireland, we have built a brand based on trust, integrity and outstanding customer service for over 100 years and our success is primarily down to the incredible people we employ.
We strive to deliver fantastic customer experiences through innovative thinking, state of the art technology, excellent training, outstanding customer service, dedication and team work. As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your role. While the role is officially based in Elm Park, Dublin 4, the team work within a hybrid working model.
We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category during the 2025 Awards, as well as being one of Ireland's Best Workplaces for Women and Best Workplaces for Health & Wellbeing in 2025! If you're ready to take the next step in your career, apply now and become part of the team.
The Opportunity
We are recruiting for a Motor Bodily Injury Claims Handler to join our team, based in Dublin. Your role will involve the pro-active handling and management of a portfolio of bodily injury and liability claims from notification through to settlement.
Why Join us?
As an employer, we truly care for our employees and their individual needs and aspirations. With this in mind we have tailored our work approach to ensure you the flexibility and support needed to excel in your new role. Reporting to the Personal Injury and Liability Claims manager, you will join a team of technical experts who continue to uphold the highest standard of collaboration, in a hybrid working model
Key Responsibilities:
* Proactive management of claims while demonstrating exceptional customer service, to both internal & external customers
* Handle claims in line within Allianz's claims handling requirements and regulatory requirements e.g. Consumer Protection Code, GDPR
* Manage daily work flow to ensure customer charters are met
* Interpret and establish policy cover
* Evaluate liability through desktop investigation and the instruction of external resources
* Evaluate Allianz's potential financial exposure on an ongoing basis to ensure that each claim is adequately reserved for
* Negotiate settlement of claims directly with claimants and solicitors
* Handle litigation files that will require Court attendance for hearings, settlement and other consultations
* Identify instances of potential fraud; escalate cases to the SIU team where appropriate
* Maintain effective internal and external relationship
Essential Requirements :
* Minimum of 2+ years Motor Claims handling experience
* CIP, Dip CII, Grandfathered or ACII qualification.
* Proven track record of excellent customer service delivery and strong communication skills
* Understanding of technical claims processes and procedure.
Desirable Requirements :
* Motor Injury Claims Handling
* Third level qualification.
* Experience of handling litigated claims
Regulatory Notice
This role is subject to Minimum Competency Code ("MCC") as provided for by the Central Bank of Ireland. A recognised insurance qualification may be required for this position. Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-8) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. This role is a Control Function (CF-5,6) and is subject to F&P Standards. This includes the requirements provided for by the Central Bank (Individual Accountability Framework) Act 2023. See Link: Individual Accountability Framework | Central Bank of Ireland. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required.
Allianz plc. is regulated by the Central Bank of Ireland
78813 | Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations
Great to have you on board. Let's care for tomorrow.
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