Senior Editor Opportunity
We are seeking an experienced Senior Editor to join our Content Marketing team.
* Crafting and executing a high-impact content strategy that drives demand generation, strengthens brand authority, and fuels sales enablement in the AI-first era of customer service.
* Collaborating with cross-functional teams to create high-performing content that engages decision-makers and drives action across every stage of the customer journey.
Key Responsibilities:
* Writing, editing, and producing exceptional content such as industry reports, guides, blogs, newsletters, and case studies.
* Partnering with internal subject matter experts to articulate and showcase perspectives on AI and customer service.
* Crafting powerful case studies that spotlight customer achievements and demonstrate measurable impact.
Requirements:
* At least 5 years of experience in content marketing or editorial roles within technology, AI, SaaS, or customer service industries.
* Exceptional writing, editing, and storytelling skills.
* Demonstrated expertise across multiple content formats.
* Familiarity with SEO best practices, content analytics, and full-funnel digital marketing performance metrics.
* Proven cross-functional collaboration and project management skills.
* A track record of managing large-scale content projects and campaigns from ideation through execution and performance analysis.