REED are working with a Global Tech business in Dublin 1. We are seeking a Benefits Parter to join a global team providing guidance and assistance to geographically dispersed employees. This is a new role, adding to the team due to workload. 12-month temporary contract - employed by agency Hourly Pay Rate - €35.00 per hour approx, 40 hours per week Hybrid working - 3 days in the office (Flexible) Responsibilities Interpret and apply understanding of Leave of Absence, Salesforce policies and practices, and other regulations to provide advice, guidance, and clarification for employees. Track, report and analyze case trends using Service Cloud Lead or participate on special projects/programs requiring Leave of Absence specialist input. Maintains a high level of confidentiality in accordance with Health Support business partners on employee inquiries by interpreting policies and providing consistent practices Maintain accurate, timely, and required documentation of activities to ensure quality employee records and metrics. Collaborates with other centers of excellence such as Employee Relations, Benefits, and Talent Development. Routinely exercises judgment within broadly defined policies and practices. Recommends or takes appropriate actions to address concerns as needed. Provides front-line support in the prevention, resolution, and referral of employee questions or concerns. Create and implement internal team procedures while identifying opportunities for continuous improvement. Provide guidance and direction to employees and managers regarding company HR policies and procedures that champions the company's vision, values and culture. Recommend effective solutions for addressing workplace concerns and escalate as applicable to Employee Relations Managers for further investigation. Exercise sound judgment and expertise within broadly defined policies and practices. Consult and build relationships with all levels of operational management and team members. Will be working closely with internal process / process optimisation Escalation point for compensation queries Skills & Attributes required Minimum 3 years' experience in human resources, including leave including leave management/employee benefit experience. French, German, Italian, Dutch or Spanish speaker Prior experience in a centralized employee relations or human resource function preferred. Ability to build, develop, implement and engage in new service delivery approaches. Demonstrated ability to navigate successfully within ambiguity, multiple priorities and a constantly changing environment. Adept understanding of client motivations and business difficulties; leverages inputs to influence business decisions. Work day & salesforce experience beneficial Case management experience Project management experience External Benefit experience (Benifex) Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided. Skills: benefits case management project management