Job Title: Assistant Reception Manager
We are currently recruiting for a highly skilled and motivated individual to join our front office team. The successful candidate will be responsible for ensuring consistent quality of customer service, providing guests with a memorable stay, and supporting team members on a daily basis with any queries and issues that may arise.
Key Responsibilities:
* To assist the Reception Manager with all responsibilities of the front office department and with managing and monitoring the employees while ensuring guests receive prompt and courteous service.
* Communicate expectations to team members through departmental orientation, training programs, performance reviews, monthly departmental meetings, and daily team briefings.
* Assist with the recruitment of the front desk team, ensuring a strong talent bank is in place.
* Ensure any staff on duty follow required procedures during their shift and delegate tasks to team members.
Requirements:
* Previous experience in a similar role in a 3 or 4 star hotel preferred.
* Valid work permit for a minimum of 12 months required.
* Working knowledge of HotSoft or similar hotel software an advantage.
* Professionalism and competency abilities in terms of operational/technical skills.
* Efficiency in controlling departmental labour costs and in team development.
* Problem solving, leadership, and excellent customer service skills as well as punctuality in all aspects of work duties.
* Enthusiasm, passion and interest in their work and what they do.
Benefits:
* Discounts across entire resort.
* Competitive hourly rate.
* Meals while on duty.
* Employee recognition.
* Bike to Work scheme.
* Employee Assistance Programme and PRSA Scheme.
* Continuous training and development.