Located at the heart of Waterford city, the family owned 4* Granville Hotel is looking for a dedicated and flexible person to join it's Front Office team
The ideal candidate for this position:
Previous experience in a similar role in a hotel is desirable
Must be flexible, enjoy a challenge, and is able to work outside the comfort zone while maintaining the ability to be objective and positive
Be courteous and focused on providing a consistently high standard of service
Must be a team player with the ability to multi task
Must be standards driven and detail orientated, with the desire to progress.
Maintain a professional image at all times through appearance
Possess excellent communication and interpersonal skills
Must be able to use a phone and computer system (Guestline)
Key Responsibilities:
To carry out all Reception duties, working as part of the Front Office Team
To ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner
To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times
To answer the switchboard and hotel telephone as per Company standard of service
To develop a strong working relationship with colleagues in your department and related departments
The perks of working as a Receptionist with the Granville Hotel:
Meals on duty and all day tea and coffee for the caffeine lovers
Great location with easy access to public transport and discounted parking
Personal development possibilities, online training program
Uniform provided
Employee assistance program
Staff awards and rewards (including GEM reward system for all employees)
Rate of pay will depend on experience
The Granville Hotel is an equal opportunities employer
Certified "Great Place to Work" Sept 24 - Sept 25
Job Types: Full-time, Part-time
Work Location: In person