Leisure Club Attendant Role Summary
This is a dynamic role that involves providing exceptional customer service and contributing to the smooth operation of a leisure club.
* Act as the first point of contact for members, handling inquiries in person, over the phone or via email.
* Maintain a safe and efficient environment during opening hours, ensuring all areas are well-manicured and welcoming.
* Support the Club Manager in promoting and up-selling the club's services, driving membership growth and retention.
* Perform general cleaning duties to maintain high standards of hygiene and cleanliness.
* Manage membership enquiries, handle sales and administer member records with precision.
* Deliver engaging exercise classes that cater to diverse interests and abilities.
* Consistently deliver high levels of customer service, addressing queries and concerns promptly and professionally.
About This Opportunity
This is an excellent opportunity for individuals who thrive in fast-paced environments, enjoy interacting with people and are passionate about delivering exceptional customer experiences.
The ideal candidate will be a motivated and enthusiastic team player, committed to supporting colleagues and driving business success. In return, you can look forward to ongoing training and development opportunities, enabling you to grow your skills and career within our dynamic organisation.
What We Offer
We are committed to creating a work environment that values diversity, equity and inclusion. Our comprehensive benefits package includes access to employee assistance programmes, free meals and discounts on food and beverages.
We believe in promoting from within and offering internal development opportunities to help employees progress their careers. If you're a driven and ambitious individual looking to make a positive impact, we encourage you to apply for this exciting role.
Key Responsibilities:
* Customer Service Representative
* Club Operations Coordinator
* Sales and Membership Support
* Cleaning and Maintenance Assistant
* Exercise Class Instructor
Requirements and Qualifications
To be successful in this role, you will require:
* A strong passion for delivering exceptional customer service and building rapport with clients.
* An ability to multitask and adapt to changing situations, prioritising tasks effectively.
* Excellent communication and interpersonal skills, with the ability to engage with diverse groups.
* A basic understanding of health and safety procedures, with a commitment to maintaining a safe working environment.
We welcome applications from motivated and dedicated individuals who share our vision of delivering outstanding customer experiences and driving business success.