Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - AdministrationManagement LevelSenior AssociateJob Description & SummaryWe are pleased to announce the establishment of a new Middle Office Operations role within Internal Firm Services and are seeking a motivated and proactive Associate to join the team. This role provides administrative and operational support to internal stakeholders, ensuring accurate processing, data quality, and compliance with defined procedures. The successful candidate will support day-to-day operations, maintain records across systems, respond to queries, and assist with ongoing operational activities in a busy office environment.This is a unique opportunity to join a newly established operational function, gain exposure to a wide range of internal processes, and develop strong administrative and operational skills within a collaborative and supportive team environment.Responsibilities include, but are not limited to:Perform validation checks to ensure accuracy, completeness, and complianceMaintain and update records across systems and databasesIdentify errors, missing information, or exceptions and coordinate resolutionCollaborate effectively with engagement teams and internal stakeholders to resolve issues and queriesSupport ongoing administrative and operational activitiesAssist with period-end or cycle-based activities as requiredSupport the design, development, and implementation of middle office workflows, controls, and best practicesSupport change and transition activities by participating in testing, training, and process readiness tasksIdentify opportunities for process improvement and contribute to efficiency or automation initiativesProvide guidance and support to stakeholders on procedures and processes, where requiredMaintain clear records and supporting documentation for all actions performedFollow structured, request-based and escalation processesIdentify recurring issues and contribute to continuous improvementExperience and SkillsMinimum 2 – 3 years' experience in an administrative, operations, or shared services roleExperience working with structured processes and defined proceduresStrong attention to detail and accuracyAbility to manage multiple tasks and meet deadlinesExperience working with SAP and/or Salesforce is an advantage.Comfortable working with system data, reports, and spreadsheetsGood communication and customer service skillsAbility to follow rules-based processes and escalation pathsTakes ownership and responsibility for assigned tasksAdditional Job DescriptionUnlock your potential with PwC IrelandWe believe that challenges are better solved together We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams encouraged to collaborate and innovate in a way that creates powerful solutions and makes a positive impact. This purpose-led work, and our continuous development and encouragement, will help unlock your potential and take your career to the next level.Enjoy PwC's perksWe reward your impact, and support your wellbeing, through a competitive compensation package, inclusive employee benefits and flexibility programs that will help you thrive in work and life. Learn more about us at Being appreciated for being youOur most valuable asset is our people and we grow stronger as we learn from one another. We are an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We believe this so much that we have signed up for the Business in the Community Elevate Pledge. ( )You can learn more about our culture of belonging and explore our range of inclusive programmes, initiatives, employee resource groups and more at .Avoid the confidence gap; you do not have to match all the listed requirements exactly to apply, we'd love to hear from youWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please email us for more information.Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing {+ 36 more}Desired Languages (If blank, desired languages not specified)Travel Requirements0%Available for Work Visa Sponsorship?NoGovernment Clearance Required?YesJob Posting End Date