Job Title:
Dutch and French Customer Service Representative
Job Description
We are seeking an experienced customer service specialist to process orders, communicate with customers, and resolve issues.
Key Responsibilities:
* Process all orders received via CRM system
* Communicate proactively with internal and external customers regarding order status
* Review and maintain customers' open orders on a daily basis
* Investigate and resolve order processing issues reported by customers and work cross-functionally with other departments
* Collaborate with other departments to ensure accuracy of data maintained on SAP
* Keep customer account changes up to date and communicate them to the commercial sales team
Requirements:
* Previous customer service experience desired, preferably in the healthcare industry but not essential
* Must be fluent in Dutch and French
* Fluency in English is essential
* Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
* SAP or other ERP system experience is a significant advantage
About the Role:
This is an excellent opportunity to join our team and contribute to providing exceptional customer service.
What We Offer:
A competitive salary and benefits package, as well as opportunities for career growth and development.