Location: Naas, Co Kildare
Contract Type: Full time, permanent
Work schedule: Monday - Friday office hours, 37.5 hours per week (flexibility required occasionally)
Reporting to: Chief Commercial Officer
Closing date: 31st May 2026
About Us
Vision Ireland is Ireland's leading sight loss charity and one of the country's largest charity retailers, operating more than 120 stores nationwide.
We are seeking an experienced and commercially focused Retail Operations Manager to drive operational excellence across our national retail network.
Based in Naas and working closely with Regional Managers, Area Managers and key business partners, this role will lead the development and implementation of operational processes, retail standards and strategic initiatives that improve efficiency, support store teams and enhance profitability across the business.
This is an exciting opportunity for a senior retail leader with strong operational, change management and stakeholder engagement experience who is passionate about continuous improvement and delivering scalable retail solutions.
Key Responsibilities
Lead the development and continuous improvement of the retail operating model across the store network.
Review and optimise operational processes, policies and procedures to improve efficiency, consistency and compliance.
Act as the central operational link between Retail and key support functions.
Represent Retail Operations in weekly trade and planning meetings, identifying operational risks, opportunities and priorities.
Own and manage the Retail Operations Planner to support effective delivery across stores.
Drive operational excellence initiatives that improve productivity, reduce cost and support profitability.
Support delivery of the wider Retail Strategy through innovative and scalable operational solutions.
Monitor and report on operational compliance and execution standards across the retail estate.
Develop strong cross-functional partnerships and Service Level Agreements that support a "stores first" approach.
Build strong relationships with Regional and Store teams through regular engagement and site visits.
Manage relationships with external suppliers and operational partners.
Support store opening projects and implementation of new retail initiatives.
About You - What You Need
Senior retail operations or multi-site retail management experience
Proven experience implementing operational processes, procedures and best practice across multiple locations
Strong commercial awareness with the ability to balance operational efficiency and customer experience
Experience leading change, driving continuous improvement and delivering operational projects at scale
Excellent stakeholder management, communication and influencing skills
Strong analytical and problem-solving capability
Comfortable working cross-functionally in a fast-paced retail environment
Experience facilitating workshops, training or group sessions would be advantageous
Previous experience in charity retail or large-scale multi-site retail environments is desirable
Further Information for Candidates
All applicants must submit a current CV.
Candidates must be eligible to work full-time in Ireland.
Further information about Vision Ireland can be found on our website www.vi.ie
Informal enquiries to recruitment@vi.ie
Vision Ireland reserve the right to close this competition early should an adequate number of applications be received.
Accessibility, Equality, Diversity and Inclusion
Vision Ireland is committed to creating an inclusive environment where diversity is celebrated, and everyone is afforded equality of opportunity. It is our policy to recognise people as a key resource required for successful attainment of the organisation's mission. In support of this, it is important to remember that differences between people, whether devised from their different backgrounds and personalities, cultures and/or their different abilities, can be a source of strength to the organisation.
We welcome, encourage, and embrace people of all backgrounds, to include those with disabilities, accessibility plays a huge part of ensuring that the needs of all our employees and service users, can access our systems and services, with ease and respect, in a supportive environment, enabling all to effectively engage our services and achieve our goals whether they are an applicant for employment or an employee requiring special facilitation.
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