Role Summary
Joining a team of 7 Customer Service Representatives and a Team Lead. The customer service agent is a 'people Person' and provides a professional and customer‑focused skill set. The customer service agent helps our customers by providing information on our products and service, answering questions, and managing complaints.
Customer Service Representative Responsibilities
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries.
* Handling a high volume of calls.
* Communicating with customers via phone, email, live chat, or face‑to‑face.
* Acknowledging and resolving customer concerns.
* Communicating and coordinating with colleagues, as necessary.
* Providing feedback on the efficiency of the customer service process.
* Ensuring customer satisfaction and providing professional customer support.
Skills and Experience required
* Gained at least one year of relevant experience preferably in a customer service environment.
* Have good communication skills with an excellent telephone manner.
* Demonstrated working knowledge of Excel and Word.
* Organised, diplomatic, and a good team player.
* Proven ability to work to targets and timelines.
Terms
* Salary: €27,500
* Hours: 37 hours per week – 9:00 am to 5:30 pm Mon‑Thurs; 9:00 am to 5:00 pm Fri
* This position will be based on‑site
Location
Liosban Industrial Estate, County Galway
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