Job Opening
Project Manager with Salesforce
Daily Rate Contract Dublin 27-04-2023 Currently looking for a Project Manager who has extensive experience working with Salesforce. This is a daily rate contract based in Dublin City centre. This will be a hybrid position.
Seeking a dynamic individual to apply their valuable experience in a fast-paced, growing global organization and contribute to the digital landscape of this company.
Experience:
* 5+ years of progressive experience with Salesforce (certified) and similar cloud-based CRM platforms from delivery and management perspective globally, ideally within highly regulated financial services.
* Exceptional leadership and mentorship abilities to introduce and implement cross-functional initiatives in a collaborative manner and resolve complex challenges.
* Understanding of CRM project delivery lifecycle (agile and waterfall).
* Experience with change governance and release processes in Salesforce.
* Excellent interpersonal, communications, and relationship management skills.
* Ability to work with globally-dispersed stakeholders.
* Demonstrable experience in a fast-paced environment with speed to market and attention to detail.
* Experience of managing 3rd party software vendors.
* Proven track record of successful project delivery, utilizing various frameworks, tools, and techniques.
* Extensive experience with all stages of the product development lifecycle (concept to launch).
* Strong knowledge of new and emerging technologies based on own area of expertise.
* Experience in advising clients and clearly communicating the benefits of implementing specific solutions and identifying areas to add value.
* A proven record in collaborating with stakeholders at all levels in the conduct of investigations for strategy studies, business requirements specifications, and feasibility studies.
* Advanced data analytical skills and outstanding problem-solving capabilities, particularly with loosely defined structure and scope.
* Demonstrable professional integrity and dedication to upholding the company's high-quality standards and customer service focus.
* Proven adherence to legal and regulatory guidelines and in-house policies and business ethics.
* Must be highly motivated, self-driven, proactive, and seek continuous learning opportunities.
Essential Duties and Responsibilities:
* Build and maintain relationships with key business stakeholders globally through their journey with Salesforce and other digital products.
* Own project delivery for Salesforce and integrated platforms, and advocate for greater utilization of our digital toolkit across the organization to drive continuous improvement and adoption.
* Collaborate with delivery teams to drive continuous customer-centric enhancements and improvements that align with the priorities of the company and our clients.
* Participate in and foster the CRM community, keeping users up to date on enhanced features and functionality.
* Liaise with delivery teams on upcoming changes and user feedback received.
* Execute and continuously optimize the agreed strategy for the ongoing adoption of Salesforce.
* Coordinate and conduct training on all aspects of the Salesforce platform.
* Prepare formal documentation, training materials, campaigns, and support continuous knowledge sharing artifacts like procedures, FAQs, and business tips.
* Work with Salesforce to understand best practice approaches, methods, and metrics, and apply them in-house.
* Ensure operational stability by establishing and continually improving both delivery and support processes.
* Generate, analyze, and report on operational metrics to provide an understanding of the current status of the production environment and to identify the best opportunities for improvement.
* Support the test function with knowledge that aids test preparation and execution.
* Manage change projects from concept to launch.
* Develop strategies and direct teams to ensure project deliverables are completed within agreed cost, timescale, and resource budgets and are signed off.
* Manage vendor relationships from operational service delivery as well as strategic partnerships.