We are hiring a full-time Project Support Executive to work for a company that provides software-as-a-service online solutions to the regulated life sciences sector.
Location
Blackrock, Co Dublin.
Overview
An opportunity has arisen for an analytical and organized Project Support Executive with relevant knowledge and experience. The Project Support Executive is responsible for providing administrative, logistical, and analytical support to project teams, ensuring projects run smoothly and efficiently. They assist in planning, monitoring, reporting on project progress, and managing project-related tasks while liaising with stakeholders.
Responsibilities:
1. Provide prompt and complete resolution to project queries via telephone, email, and remote assistance.
2. Engage proactively with project stakeholders and act as a reference point for queries and requests for information.
3. Provide remote training to global sites in the use of the company's system.
4. Achieve company SLA (service level agreement) and quality targets for response times and reporting.
5. Maintain detailed, thorough, and up-to-date logs of all customer interactions, including accurate reporting of issues encountered.
6. Provide timely and accurate metrics on service delivery (including query and resolution trends) and act preemptively to prevent situations from reaching a critical stage.
7. Proactively identify and implement product or process enhancements to improve service quality and efficiency.
8. Strictly adhere to management-approved procedures and policies while performing tasks.
9. Provide logistics support as required.
Competencies:
The successful candidate will have/be:
1. Computer science or other relevant third-level qualification or equivalent.
2. Previous experience managing external customers in a project support capacity.
3. Fluent English with excellent written and verbal communication skills.
4. Patience and a positive attitude when resolving issues.
5. Analytical mindset with troubleshooting and problem-solving expertise.
6. Highly organized with the ability to multitask effectively under pressure.
7. Ability to prioritize and manage multiple urgent tasks.
Required Skills:
* Excellent communication skills, understanding who to communicate with, when, and how often. Establishing communication expectations at the start of a project.
* Excellent organizational skills.
* Planning and problem-solving skills.
* Flexibility and self-motivation.
* Competitive salary offered: approximately €40,000.
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